Privacy Policy

Plain summary: we collect what we need to answer your phone and nothing else. We do not sell data. Call recordings belong to you and are deleted on request.

Who we are

AI First Assist provides AI receptionist services to home-service businesses. For questions about this policy, or to exercise any right described below, email info@aifirstassist.com.

What we collect

• Inquiry details you submit through this website: name, company, email, phone and anything you type into the message field.
• Call data when the service is live for you: caller phone number, call audio, transcripts, and the appointment details captured during the call.
• Account and billing data: business name, address and payment records held by our payment processor.
• Basic site analytics: page views and referrers, in aggregate. We do not run advertising trackers.

Why we collect it

• To answer, qualify and book the calls you have asked us to handle.
• To send you transcripts, appointment confirmations and monthly reports.
• To improve accuracy for your own agent — never to train a model shared with other customers without a separate written agreement.
• To bill you, and to meet legal and tax obligations.

Call recording

Where recording is enabled, the agent announces it at the start of the call. Recording laws vary by state; in all-party consent states an announcement is required and we make it by default. You can disable recording entirely, in which case only text transcripts are produced.

How long we keep it

• Call audio: 90 days by default, then automatically deleted. Configurable down to 7 days.
• Transcripts and appointment records: for as long as your account is active, then 12 months.
• Website inquiries that do not become accounts: 24 months.
• Billing records: as required by law, typically 7 years.

Who we share it with

Only the processors needed to run the service — telephony, speech and hosting providers, and our payment processor. Each is bound by contract to process data only on our instructions. We do not sell personal data and we do not share it for advertising.

Your rights

You can ask us to give you a copy of your data, correct it, delete it, or stop processing it. Email info@aifirstassist.com and we will respond within 30 days. If you are in the UK or EU you also have the right to complain to your supervisory authority; in the UK that is the ICO. California residents have the rights described in the CCPA, including the right to know and the right to delete, and we will not discriminate against you for exercising them.

Callers, not customers

If you reached this page because an AI agent answered when you called a contractor, that contractor is the data controller for your call. Contact them first. If you cannot reach them, email us and we will pass the request on and, where we are able, action it directly.

Security

Data is encrypted in transit and at rest. Access is limited to staff who need it to operate the service. We will notify affected customers without undue delay if a breach is likely to affect them.

Changes

If we change this policy materially we will email account holders before it takes effect. The date at the top always reflects the current version.