Terms of Service

Plain summary: month to month, cancel by email, we answer your inbound calls, you stay responsible for the advice your business gives.

1. The service

AI First Assist provides an AI voice agent that answers your inbound telephone line, qualifies callers, books appointments into your calendar and sends confirmations. The service answers calls placed to you. We do not place automated outbound calls on your behalf, and we will not configure the service to do so.

2. Trial and billing

• The free trial runs for 14 days from the day your agent goes live.
• Paid plans are billed monthly or annually in advance. Annual plans are billed for the full term.
• Included minutes are stated on your plan. Overage is billed at the rate in your order confirmation.
• Fees exclude taxes, which are added where applicable.

3. Cancellation

Cancel any time by emailing info@aifirstassist.com. Monthly plans stop at the end of the current billing period. There is no termination fee and no notice period. Annual plans are not refunded pro rata but will not renew.

4. Your responsibilities

• You provide accurate business information — hours, service area, fees and booking rules. The agent can only follow the policy you give it.
• You are responsible for the commercial commitments the agent makes on your behalf within the rules you configured.
• You must have the right to forward the telephone number you connect.
• You will not use the service for anything unlawful, or for outbound marketing.

5. What we do not promise

The agent is software. It will occasionally mishear a caller, misspell an address or escalate something it could have handled. We design it to fail safely — taking a message rather than guessing — but we do not warrant that it will answer every call perfectly. You should review the daily log, particularly in the first fortnight.

We do not guarantee uninterrupted service. Telephony carriers, speech providers and hosting platforms all have outages. Where an outage is within our control we credit the affected days on request.

6. Liability

To the extent permitted by law, our total liability in any 12-month period is limited to the fees you paid us in that period. We are not liable for lost profits, lost business or indirect losses. Nothing here limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be limited.

7. Your data

Call recordings, transcripts and appointment records created for your business belong to you. You can export or delete them at any time. Our handling of that data is described in the Privacy Policy, which forms part of these terms.

8. Compliance

The agent discloses that it is an AI assistant when asked, announces call recording where enabled, and never requests payment card details. You must not instruct us to disable those behaviors. You remain responsible for compliance obligations specific to your industry and state.

9. Changes

We may update these terms. Material changes are emailed to account holders at least 30 days before they take effect. Continuing to use the service after that date means you accept the new version.

10. Contact

Questions about these terms go to info@aifirstassist.com.